FAQs

Frequently Asked Questions

Have questions? Please see below.

For Online Purchases:

If a problem should arise which you feel is covered by our Limited Warranties, contact the seller from whom you purchased your furniture from to obtain warranty service. All claims must include the original bill of sale, the product serial number, and submitted within the applicable warranty period. We reserve the right to require defective parts be returned upon request.You must make arrangements with the seller to schedule the transportation of the furniture or parts from your home to the retailer, or from the retailer to your home. 

Email us: hello@chic-est.com

Where can I find product dimensions?

All product dimensions located under the "Dimensions" section on the product page. 

How do I amend my order?

Please email us at hello@chic-est.com within 24 hours with your purchase order.

How do I cancel my order?

We shall refund you your payment if you decide to cancel your order(s) within 24 hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non-refundable. If you decide to cancel your order(s) within 24 hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of RM 20.00 from your payment as administrative fees. Please note that once your order has already been dispatched for delivery, cancellation will not be possible. We do not accept returns for products which are in good condition but found to be unsuitable once collected. 

What should I do if the items I ordered are damaged/faulty? 

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found when received, must be notified within 24 hours by emailing us at hello@chic-est.com immediately with your order number, details and images of the defective item so we can assist you further.

What is not covered under this guarantee?

If the item has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. Normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the work chair has been placed outdoors or in a humid environment.This guarantee does not cover consequential or incidental damages.

Return policies may be changed from time to time at our discretion.

When will I know when my goods have been dispatched?

Chic Establishment will send you a confirmation email with order details after your purchase. Our delivery team will contact you directly to arrange a suitable day and time for all deliveries.

When can I expect to receive my order?

Chic Establishment normally will consolidate your items into one single order and ship them together. The lead time for each product will typically require a minimum of 2-5 weeks to arrive at your address. Delivery is only within Malaysia.

All our shipments contain valuable goods, because of this, our carriers are contracted to produce a Proof of Delivery. Kindly ensure to be at home to receive your products. Our delivery team will contact you on the set delivery date to confirm the delivery as well as estimated time of arrival. If there is no one at home to receive the goods during the arranged date, transportation fees will be charged for the next re-delivery.

How much does delivery cost?

Delivery in Klang Valley area
Truck delivery: RM100

Kindly inform us if you wish to pick up your order from the warehouse.

For all interstate delivery (West and East Malaysia)

Please contact us for exact quotes to avoid overpriced estimation on delivery cost.

How much would assembly service cost?

Assembly fee is 10% of the product price. This service is only available for truck delivery option and is also inclusive of installation of tip-over restraint for safety purpose.

However, the service does not include electrical, plumbing and all other drilling works.

Limited Warranty 

This limited warranty applies only to the original purchaser. Proof of purchase is required. Photographs may be required. Warranty begins from the date of purchase.


Exclusions

Chic Est does not cover repairs, refinishing or replacements caused by the following:

- Unreasonable or abusive use
- Chemical stains and damages
- Exposure to extreme climate conditions
- Modifications by purchaser
- Changes in wood colour due to natural aging of the wood
- Neglect of reasonable and necessary care and maintenance to normal wear and tear subjected to weather and use
- Force Majeure

Chic Est reserves the right to make changes or amendments to these terms without prior notice.

The warranty stated above does not cover mishandling and normal wear & tear.


Claim Procedure

To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.

Contact Chic Est at hello@chic-est.com from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Chic Est reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact hello@chic-est.com in writing.